The BBC have posted a piece concerning that fact that Lloyds TSB have announced that they are to close another UK call centre. Outsourcing the work to the Indian subcontinent means the loss of over 900 jobs (750 fulltime equivalent) in the UK but the creation of 1,500 new roles in India in a move that is claimed to keep the banking group competitive. Strange then that none of their press releases mention this amongst the flurry of PR concerning the latest senior management appointments.
As someone who manages the front end of a large regional technical contact centre, it is hard not to read this stuff without some concern - though European language requirements make it harder to transfer our work outside the region.
Posted by bignoseduglyguy at October 30, 2003 04:59 PM | TrackBack