To say that FOXPOP is one of my favourite sites would be an overstatement - because I don't really have favourite sites. However, the consistent high standard of the writing there and the issues covered by the contributors there and on their own sites ensure that I return periodically for my fill of thought provoking articles and opinion.
For instance, as a manager in a technical call centre of a large multinational, I was interested to read Frank Maddlone's piece Easy as Hell! concerning the prevailing attitudes in the call centre/technical support fields. Frank raises and tries to answer more than a few questions about the direction in which customer service centres/contact centres/knowledge centres are heading. Furthermore, he touches on a sea change in the morals and ethics of customer service - is it right that those more able to pay are better supported than those who are not? Is that still OK if the those supporting you are doing so from a developing nation where labour is cheaper than it is at home?
I could also very easily despise FOXPOP for, wandering around their pages I have just encountered (not for the first time) Mike Liddell's review of the AirTimer Day Planner and am now having trouble resisting the urge to PayPal my hard earned cash to them in return for one of their extremely practical and well-thought out cases.
Posted by bignoseduglyguy at March 9, 2004 09:44 PM | TrackBack